Privacy Policy

Last Updated: March 2024

At Prints Vision DXB, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website PRINTSVISIONDXB.IN or use our services.

Please read this Privacy Policy carefully. By accessing or using our website and services, you consent to the practices described in this policy.

DetailInformationBusiness NamePrints Vision DXBConstitutionProprietorshipWebsitePRINTSVISIONDXB.INEmailprintsvisiondxb@gmail.comPhone+91 81693 10083WhatsApp+91 81693 10083GST Number27ATEPM6008M2ZEAddressNerul, Navi Mumbai, Maharashtra, India

We collect several types of information from and about users of our website and services, including:

2.1 Personal Information:

• Name and business name
• Email address (printsvisiondxb@gmail.com is our contact email)
• Phone number and WhatsApp number (+91 81693 10083)
• Postal address (including Nerul, Navi Mumbai)
• GST number (27ATEPM6008M2ZE for reference)
• Business details and requirements
• Payment information (processed securely through third-party providers)

2.2 Non-Personal Information:

• Browser type and version
• Operating system
• IP address
• Pages visited on our website
• Time and date of visit
• Time spent on pages
• Referring website addresses

2.3 Information from Third Parties:

• We may receive information about you from third parties, such as:
  
  • Social media platforms (if you interact with our ads)
  • Business partners
  • Credit reference agencies (for payment verification)

We collect information in the following ways:

3.1 Direct Interactions:

• When you fill out forms on our website
• When you contact us via email (printsvisiondxb@gmail.com)
• When you call or WhatsApp us (+91 81693 10083)
• When you request a quotation for our services
• When you enter into a service agreement with us
• When you subscribe to our newsletters or marketing communications

3.2 Automated Technologies:

• Cookies and similar tracking technologies
• Web beacons and pixels
• Log files
• Analytics tools

3.3 Third Parties:

• Social media platforms (Facebook, Instagram, YouTube, LinkedIn)
• Payment processors
• Business referral sources

4.1 What Are Cookies:
Cookies are small text files placed on your device to collect standard internet log information and visitor behavior information.

4.2 How We Use Cookies:

• Essential Cookies: Required for website functionality
• Performance Cookies: Help us understand how visitors interact with our website
• Functionality Cookies: Remember your preferences
• Targeting Cookies: Deliver relevant advertisements (including for our Social Media Marketing services)

4.3 Managing Cookies:
You can set your browser to refuse all or some cookies. However, this may affect your ability to access certain parts of our website.

We use the information we collect for the following purposes:

5.1 To Provide and Improve Our Services:

• Process your requests for our Social Media Marketing, Print Media Marketing, Tele Service Marketing, and Machine Import services
• Manage your account and service agreements
• Respond to your inquiries and provide customer support
• Customize your experience on our website
• Improve our website and services based on your feedback

5.2 To Process Payments:

• Process transactions for our services
• Generate invoices (including GST invoices with number 27ATEPM6008M2ZE)
• Manage refunds as per our Return and Refund Policy

5.3 To Communicate With You:

• Send service-related communications (appointments, updates, confirmations)
• Respond to your emails sent to printsvisiondxb@gmail.com
• Answer your calls and WhatsApp messages at +91 81693 10083
• Send marketing communications (with your consent)
• Provide important updates about our services

5.4 For Machine Import Services:

• Collect necessary documentation (GST certificate, IEC code)
• Coordinate with international suppliers in Japan, Germany, China, Korea, and Taiwan
• Handle customs clearance and shipping documentation
• Arrange installation and training at your location (including Nerul, Navi Mumbai area)

5.5 For Legal and Security Purposes:

• Protect our rights and property
• Prevent fraud and unauthorized activities
• Comply with legal obligations
• Enforce our Terms and Conditions

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

6.1 Service Providers:
We may share your information with trusted third parties who assist us in operating our business, including:

• Payment processors (for secure transaction handling)
• Shipping and logistics companies (for machine delivery)
• Customs brokers (for import clearance)
• Manufacturers in Japan, Germany, China, Korea, and Taiwan (for machine orders)
• Marketing platforms (Facebook, Instagram, Google for ad campaigns)
• Website hosting and analytics providers

6.2 Legal Requirements:
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government agencies).

6.3 Business Transfers:
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

6.4 With Your Consent:
We may share your information for other purposes with your explicit consent.

7.1 We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

7.2 These measures include:

• Secure socket layer (SSL) technology on our website
• Regular security assessments
• Limited access to personal information
• Secure payment processing through trusted third-party providers

7.3 Despite our best efforts, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7.4 We encourage you to protect your own information by using strong passwords and not sharing sensitive information through unsecured channels.

8.1 We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including:

• Providing our services
• Complying with legal obligations (e.g., tax and accounting requirements)
• Resolving disputes
• Enforcing our agreements

8.2 Specific retention periods:

• Customer information: 7 years (as required by Indian tax laws, including GST records with number 27ATEPM6008M2ZE)
• Marketing contacts: Until you unsubscribe
• Website usage data: 26 months (for analytics purposes)
• Inquiry emails sent to printsvisiondxb@gmail.com: 3 years

8.3 After the retention period, your information will be securely deleted or anonymized.

Depending on your location, you may have the following rights regarding your personal information:

9.1 Right to Access: You can request a copy of the personal information we hold about you.

9.2 Right to Rectification: You can request correction of inaccurate or incomplete information.

9.3 Right to Erasure: You can request deletion of your personal information, subject to legal obligations.

9.4 Right to Restrict Processing: You can request that we limit the processing of your information.

9.5 Right to Data Portability: You can request transfer of your information to another service provider.

9.6 Right to Object: You can object to our processing of your information for direct marketing purposes.

9.7 Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time.

9.8 Right to Lodge a Complaint: You can file a complaint with the relevant data protection authority.

To exercise any of these rights, please contact us at printsvisiondxb@gmail.com or call +91 81693 10083.

10.1 Our website may contain links to third-party websites, including:

• Social media platforms (Facebook, Instagram, YouTube)
• Payment processors
• Manufacturers' websites
• Business partners

10.2 We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read their privacy policies before providing any information.

11.1 Our website and services are not intended for individuals under the age of 18.

11.2 We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us at printsvisiondxb@gmail.com, and we will take steps to delete such information.

12.1 As part of our Machine Import Service, we may transfer your information to countries outside India, including:

• Japan
• Germany
• China
• South Korea
• Taiwan

12.2 When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data.

12.3 By using our services, you consent to such international data transfers as necessary for providing our services.

13.1 With your consent, we may send you marketing communications about our services, including:

• Social Media Marketing updates
• Print Media Marketing offers
• Tele Service Marketing information
• New machine arrivals from Japan, Germany, China, Korea, and Taiwan

13.2 You can opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in our emails
• Replying to printsvisiondxb@gmail.com with "UNSUBSCRIBE"
• Messaging "STOP" to +91 81693 10083 on WhatsApp
• Contacting us directly

13.3 Even if you opt out of marketing communications, you will still receive service-related communications (invoices, confirmations, updates about your projects).

14.1 We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

14.2 The updated version will be indicated by an updated "Last Updated" date at the top of this policy.

14.3 We encourage you to review this Privacy Policy periodically.

14.4 For material changes, we will notify you via:

• Email to printsvisiondxb@gmail.com (if you are a customer)
• A prominent notice on our website
• Other appropriate communication channels

15.1 This Privacy Policy shall be governed by the laws of India.

15.2 Any disputes arising under this Privacy Policy shall be subject to the exclusive jurisdiction of the courts in Navi Mumbai, Maharashtra.

16.1 Social Media Marketing:

• We may use information about your business to create targeted advertising campaigns
• We may access your social media accounts (with your permission) to manage marketing activities
• Analytics data from campaigns may be used to improve performance

16.2 Print Media Marketing:

• Your business information will be used in designing marketing materials
• Contact details may be included in printed materials as per your approval

16.3 Tele Service Marketing:

• Calling lists are created based on your target audience criteria
• Call recordings may be maintained for quality and training purposes

16.4 Machine Import Service:

• We collect necessary documentation (GST certificate, IEC code, address proof)
• Your information is shared with:
  
  • Manufacturers in Japan, Germany, China, Korea, and Taiwan
  • Shipping and logistics companies
  • Customs brokers
  • Insurance providers
• Your address in Nerul, Navi Mumbai will be used for delivery coordination

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Contact MethodDetailsEmailprintsvisiondxb@gmail.comPhone+91 81693 10083WhatsApp+91 81693 10083AddressNerul, Navi Mumbai, Maharashtra, IndiaGST27ATEPM6008M2ZE

We aim to respond to all privacy-related inquiries within 48 hours.

By using our website and services, you consent to:

✅ The collection and use of your information as described in this Privacy Policy

✅ The transfer of your information to countries mentioned in Section 12

✅ Receiving service-related communications

✅ Receiving marketing communications (if you have opted in)

✅ The use of cookies and tracking technologies as described in Section 4

TopicSummaryInformation CollectedName, contact details, business information, payment data, website usageHow We CollectForms, emails, calls, WhatsApp, cookies, third partiesHow We UseProvide services, process payments, communicate, improve our offeringsWho We Share WithService providers, manufacturers, shipping companies, legal authorities (with safeguards)Your RightsAccess, correct, delete, restrict, object, withdraw consentData SecuritySSL encryption, secure storage, limited accessContactprintsvisiondxb@gmail.com | +91 81693 10083

Thank you for trusting Prints Vision DXB with your information!